After a long day at Westfield Stratford joining the crazy crowds for the Boxing Day sales, as well as a movie (Mission Impossible 4), we decided it was too late for dinner at home so we decided to grab a bit before we headed home. Feeling like having a steak, we decided to go to one of the many restaurants on the top floor and settled on T.G.I Friday.
T.G.I Friday is an American themed bar and restaurant chain. As such, they can be found in many places and their prices are quite reasonable. However, my experiences with these American styled restaurant is that they try too hard to play the part but usually falls short with their service, and this one is no different!
Approaching the lady at the front, she looked like she was daydreaming and didn't wake up until we finished asking for a table for 2. She then took us on a walkabout around the restaurant before finally deciding to seat us at a table that we could have reached with much fewer steps.
The table was clean and tidy enough but Irene was missing a knife – no biggie if that was the only issue but not when the mistakes keep coming!!!
After waiting for a while, even after asking for someone to come take our orders, a waitress finally came, but not after stopping by the table next to ours to do who know what (they were already well into their meals and happily enjoying themselves – I just can't see why she couldn't serve us hungry and waiting guests first before attending to their petty needs). With the music banging on loudly in the background, the waitress had a bit of a difficult time hearing what I was saying but that's no excuse for getting my wine order wrong – TWICE! I explicitly ordered a SMALL GLASS of red. After waiting what seemed like forever for our drinks, the waitress finally came back and asked if I ordered a bottle or a glass! Geez! So I repeated myself, being very explicit in saying I wanted a small glass. Then finally, our drinks came and surprise surprise, I got a large glass of wine. Had I known earlier before I started drinking, I would've asked for it to be changed!
After another wait, the food finally came. At least the food was decent! Irene got a ribs and prawn combo while I had a New York strip steak. Both were really nice, especially the sauce. The meat on the ribs came off the bone easily while my steak was cooked well and was nice and soft – not the best quality steak you can find but that's expected given the restaurant.
Overall, the food was nice but heavily let down by the pathetic service!
No comments:
Post a Comment